retention

314: Heated Values featuring Allan Cohn, President of Cohler Fuel and Ben Cohn, Vice President of Cohler Fuel

314: Heated Values featuring Allan Cohn, President of Cohler Fuel and Ben Cohn, Vice President of Cohler Fuel

Hot Topics Include: Family values in business. Generational leadership. How strong customer service leads to customer retention. You’ll hear from an almost extinct business model what are their secrets to success!  Old school mentalities, new age products and services...

308: Selling Professional Services featuring Norm Trainor, Founder and CEO of The Covenant Group

308: Selling Professional Services featuring Norm Trainor, Founder and CEO of The Covenant Group

Hot Topics Include....4,3,2,1: 4 key words to the sales structure – Attract, Engage, Compel, Commit. 3 questions to answer for a sale to be successful. 2 principals of influencer selling. 1 opportunity to make it or break it. Tune in to hear how to become successful in sales...

296: Importance of Market Research featuring Mark Trencher, Founder of Nishma Research

296: Importance of Market Research featuring Mark Trencher, Founder of Nishma Research

Hot Topics Include: Understanding Market Research – what it is and why it is so important. What are the 3 critical steps of research? What is a “Net Promoter Score?” If you want to learn from a seasoned expert on how research can be used for growth and developmen...

295: I’ll Be Back! featuring Shep Hyken, Customer Service Expert

295: I’ll Be Back! featuring Shep Hyken, Customer Service Expert

Hot Topics Include: How to get customers to say “I’ll be Back”. Creating an emotional connection with customers. How technology has changed customer service. If you want to learn the secrets behind exceptional customer service and how it can affect any business, ...

275: Are Repeat Customers, Loyal Customers?!? with Shep Hyken, one of the foremost customer experience experts in the world

275: Are Repeat Customers, Loyal Customers?!? with Shep Hyken, one of the foremost customer experience experts in the world

Tune in to hear: Repeat customers vs. loyal customers – are they different?, How to build the “I’ll be back” culture and How to “wow” your clients!