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314: Heated Values featuring Allan Cohn, President of Cohler Fuel and Ben Cohn, Vice President of Cohler Fuel
Hot Topics Include: Family values in business. Generational leadership. How strong customer service leads to customer retention. You’ll hear from an almost extinct business model what are their secrets to success! Old school mentalities, new age products and services...
296: Importance of Market Research featuring Mark Trencher, Founder of Nishma Research
Hot Topics Include: Understanding Market Research – what it is and why it is so important. What are the 3 critical steps of research? What is a “Net Promoter Score?” If you want to learn from a seasoned expert on how research can be used for growth and developmen...
295: I’ll Be Back! featuring Shep Hyken, Customer Service Expert
Hot Topics Include: How to get customers to say “I’ll be Back”. Creating an emotional connection with customers. How technology has changed customer service. If you want to learn the secrets behind exceptional customer service and how it can affect any business, ...
275: Are Repeat Customers, Loyal Customers?!? with Shep Hyken, one of the foremost customer experience experts in the world
Tune in to hear: Repeat customers vs. loyal customers – are they different?, How to build the “I’ll be back” culture and How to “wow” your clients!
268: Clubhouse – The New Social Media Powerhouse with Ramon Ray, CEO of Smart Hustle Media
Tune in to hear: How businesses can greatly benefit from Clubhouse. Investing in influencers – can a company really benefit from it? The future of online events.