387: The Uber of Urgent Flights Featuring Sim Shain, CEO of ParaFlight and UrgentFlights.com

[00:00:00] After Push Myself Out of My Comfort Zone, and it's not always easy. But I prepare and I understand that I want to share my message, and it's about public speaking, and it's about learning anything I learned

[00:00:10] Excel, and I learned another language, and anything you want to do you can build your skillset. What's harder to fly a jet or learn Excel? I just told you I'm a Excel, I'm trying so hard. This is Sim Shain, CEO of ParaFlight and UrgentFlights.com

[00:00:27] will be talking about a wide range of topics, including building a great team, time management. We talk about investing in others and more importantly investing in yourself. And towards the end we even talk about his TEDx talk, the importance of being a great public speaker.

[00:00:46] Sim Shain is the CEO and founder of ParaFlight Aviation, an UrgentFlights.com sim. It's been a while, and since the last time we spoke, you were in Cleveland at a TEDx event, not at a TEDx event. You addressed the TEDx event, there's a lot going on.

[00:01:03] Let's catch up. How are you? Amazing. It's so excited to be back with you once again. Thank you. Same here. Usually I get to spend some time with you in the studio, but now you're in your studio and I'm in my studio. Yes.

[00:01:15] It's so exciting to be here. That's really the way life has transformed. I guess I don't know. I don't know. Well, we're certainly going to get to that because you're up to some amazing apps. But there's a lot to unpack in this hour. First let's jump in.

[00:01:30] How have you been? What are some of the exciting things you've been up to in the last year? So thank you so much so excited to be here. It's so exciting things as we've always

[00:01:39] we've been working as you know in technology for the last number of years. We realized that we're able to scale a lot quicker by utilizing the benefits of technology. So we built more apps. We've

[00:01:50] expanded our apps and we're using that technology to try and change the world. Amazing. You also have a way by the way, how important does it in the business to simplify things?

[00:02:02] By many years ago here on Mind Your Business, we interviewed John Scully. He was at for quite some time to CEO at Apple. And he had an amazing line. I don't remember what's his line or Steve Jobs.

[00:02:15] His simplification is the ultimate form of sophistication. How is it, Sam? That I can ask you a question that's a loaded question. It's a pack question and you answered it on the 60 seconds.

[00:02:28] How do you do that? I don't have the answer to that but I can tell you that I try to simplify my life. There's so many moving pieces that go on. So my goal is to try to streamline everything.

[00:02:38] Utilize people as resources. Utilize technology as resources as well and try to keep it as simple as possible. Amazing. All right. Now you've been creating different apps over the last year

[00:02:51] and over the past few years. Could you please get us up to date with some of the amazing ways that you've leveraged technology to save lives and to improve people's lives?

[00:03:03] Yes, but the first time we're going to address is the business apps that we built. We started in 2016. Our first step is the organflights.com app that was basically an Uber for an Uber for

[00:03:14] jets. So instead of a Uber for cars, you request Toyota cameras and SUVs, we needed a way to be able to reach out to what a Colpao 135 charter operators around the country and we needed to be able to do it

[00:03:26] really, really quick. And I was our biggest pain point was we needed aircraft that we needed it now. So instead of having to pick up a phone, we said if Uber can do it, we can do it. So that's what we did.

[00:03:36] We hired a big company out there and actually they were based in the Ukraine at that point. And we said, we sat down with them. We said, we need an Uber type app, but we want to be able

[00:03:45] to request jets. And that worked out great 2017, 18, 19, 20 and then of course, COVID hit and then we started giving other requests for different types of, for different types of air transport that we needed. It wasn't just for organs. It was for mechanical recoveries and it was for business emergencies

[00:04:02] and family emergencies. And we said, why don't we just leverage that same technology and just build another platform? And we decided to just open up, urge a flyspotcom. So we moved everything from

[00:04:12] Oregon up to urgent and now we can service Oregon and now we can service business executives and now we can service even those web, their own jetcarts because everybody at some point is going to run

[00:04:24] into some sort of wall where they need to have an airplane right away. So if you have a jetcard, you might not be able to book a plane for 48 hours out or an aircraft operator has a mechanical

[00:04:34] need to recover or their plane is not available and they want to make sure that their client doesn't go to somebody else, right? So can we jot the us? We send it out over our app. It takes about

[00:04:44] 30 seconds, seconds to prepare a request and it goes out to hundreds of operators representing thousands of aircraft around the country and around the world. It's as fascinating to see your you're benefiting both owner operators and those that need that level of service. See really

[00:05:03] your your shotguns sold to speak for that whole industry. That's correct and we service corporate flight departments and we service travel agents and we service part 135 charter operators, what's called a part 91 which is a private operator. We'll service anybody out there who needs

[00:05:20] a plane where their resource to come and get it. And that's all we did on our business side and then of course we always have the charity part of our work that we never forget

[00:05:27] that we do a memory of my friends, Steve Zachime who actually got me into the whole industry of aviation and we opened up and we built an app for that front. I don't know how to sell

[00:05:36] it happens, it's called the global assist app that we hope everybody has and everybody downloads and that allows people to request our solar response in any part of the country, any part of

[00:05:46] the world at the end if there's that they're not selling a balloon, that app will actually know where they are and they'll wreck them to that closest to that solar and if they are in then there's

[00:05:54] a strong possibility that we have our solar members in that area or somewhere near that they're able to respond and then we built something called the refuel of that app that actually I refueled.com app that I started building probably like six or seven years ago,

[00:06:08] I partnered up with late, late Vraga Biccahola and bright based right here on Lake of New Jersey and that allows people who are in hospitals who want to know what's sort of resources we have, where is the Biccahola room, where is there a minion around there,

[00:06:21] where is there kosher food around there, where is there a mickfire around there and that app your refuel.com app it allows them to go to to to see the hospital resources all over

[00:06:31] the world wow so again just to hold on to that that's on regular apple again but you go to an app you go refuel to refuel yeah refuel.com app it's you can go to app I think app that refuel.com

[00:06:44] you can go to refuel.com it's on the app all in the Android platforms, Laverah Biccahola has been an absolute amazing partner with us they have three full time people who work on putting in information into that app, updating information and things change we

[00:06:57] at hospitals almost every single week there are new hospitals being headed on so it's a tremendous opportunity that we have to work with them. And quite a bit let's go back to urgentflights.com

[00:07:08] what would be perhaps perhaps you could share even a story or two that would bring out what would be the threshold what would be a great example of an executive that's on the front

[00:07:22] lines they they they need to get something done their company a meeting a sales meeting whatever the scenario is but that you know what they should really they would benefit greatly to to reach out to urgent flights and visit urgentflights.com as opposed to commercial travel

[00:07:42] so private flights are expensive there's nothing to talk about private flights are expensive so there's only certain industries or certain people that can actually afford what we do and I always tell people I can make you I can make you more money that that you need to do

[00:07:56] but I can help you capitalize on the one commodity that you can buy sell trade or inherit what is that you took time that's that's what I can help you with we can help you maximize your day so

[00:08:10] we had we provide a service to our power flight division of corporate aviation but sometimes things come up where you need something really quick it could be somebody who's sick enough could be an emergency meeting that's that CEO must get to we receive a request a little

[00:08:25] while ago from a law firm based right here in New York City they had scheduled a they had scheduled a deposition in Texas for some huge case that they were working on it took them

[00:08:35] it said over a year just to get the defendant to be able to come in for their deposition then that's and what they did was because they're based in the York they subcontracted it out to a

[00:08:46] law firm based out in Texas then night before it was on a Sunday night 11 p.m. the attorney who was supposed to do the deposition that next morning at 11 a.m. came down with COVID

[00:08:59] what are you going to do and they couldn't take a chance of canceling that deposition because they realists is going to be months and months until they get this defendant to come back

[00:09:07] so they charted a private aircraft we took off at six o'clock in the morning we landed them because Texas actually on central time an hour behind us they landed just around 9 in my 30

[00:09:17] and 11 o'clock and that's what helped them save that case so these are the things that we do we've had people look holis when unfortunately family members are very very sick

[00:09:25] and they just don't have that ability they'll have the time to wait to drive an hour to a local airport wait an hour and a half before you fly it and hope and pray that that plane takes off

[00:09:34] so we're a source for them when they're in that type of the type of a bind to be able to health about. Now one common narrative that I find from our conversations is that you leverage opportunities

[00:09:50] you see certain challenges that are happening either up ahead or in real time and then you turned that into an opportunity perhaps you could explain why that's such an important mindset to have

[00:10:01] not to as they say you know freak out once when there's a challenge but rather okay here's the challenge let's deal with it and then maybe this technology that could really paint the better

[00:10:13] picture in the future for others that are in the same challenge. Correct so one thing we realize that it's not just about us it's about everybody in our industry it's about anybody that

[00:10:23] we're able to help and the focus our our business is always to be able to help people yes of course we have to make money on what we do we work very hard but the reality is that if we can help others

[00:10:34] everything everything is coming back to us so we can help our competitors we can help anybody in the industry is in a bind we're going to be able to help them out. Special very special now here's

[00:10:46] a point you've you've addressed in the past and it's something that really every CEO has to be mindful of and that is as they say working on the business or in the business you know it's so critical for a

[00:11:01] CEO to be a visionary to look ahead look ahead look into the future however many you know kind of get mired in the day-to-day operations so my question is how important is it to be mindful and

[00:11:17] what are some tricks that if you could share from your vantage point of how to like still extricate yourself from the day-to-day and say okay I really I'm going to look ahead one year

[00:11:30] three years five years it sounds easy to do it's not what are your tips and tricks on that absolutely right it's not easy and I still might grow manage my business and I still work on myself

[00:11:43] because I recognize as you just said that you have to work on your business and not just in your business but you have to understand everything that goes on in your business as well so I did that I had to hire

[00:11:54] more people to come in when I first started for the first six years or so I was only one I had some people that I would hire that would work for the informee they would work you know if we

[00:12:04] had a trip they'd come in and they'd get paid and we still have them we have coordinators who get paid per trip but I recognized a little while ago that I need help so I harder direct out the

[00:12:14] development I harder chief like coordinator we harder a CFO to come work in the company so that gives me the ability to go out and expand but I did true there's I still micro managers a little bit

[00:12:27] it's fine I think greatest thing but I think in my industry I need to do it because if there's a hiccup or something going on I want to know about it way before it becomes a bigger problem so sometimes

[00:12:38] we can put out the little fires before it becomes a big fire but the reality is any person is looking to grow the company you have to build the team you have to build the team you have to have the

[00:12:47] resources behind you and sometimes it's very difficult because when you're a CEO or you're an on-chop and you're starting off every dollar means so much to you so now you take that now you need to

[00:12:57] expand money you really need to spend money to make money and sometimes it's very difficult and you have to really sit back and get yourself a business coach get somebody to direct you to say

[00:13:06] hey am I making that right decision somebody told me something recently and it was worth tremendous you know think about it so if somebody wants it a high if there's what things that I'm doing

[00:13:15] right that an assistant can do for me that would get paid 25 or 30 dollars an hour right and I do that now the work that I'm able to that I should be able to do not just doing 25 dollar an hour

[00:13:28] I'm doing I'm making canoring orders or I'm booking car services or anything that I need to do for my business and it's silly but you need to be able to afford it don't don't dig a hole where

[00:13:38] you can't get out of but always focus and say if I have a great executive assistant if I have a great right hand if I have a great director of the development somebody who works alongside with me

[00:13:47] I should be able to double and triple and control my business that's it by the way it said that's such a great perspective alright sim I gotta ask you this question you talked about

[00:13:58] micromanaging and listen you have a great team you delegate a lot but you have a lot going on I mean like if I could put you on the spot even during this interview I mean how many jets you

[00:14:08] got in the sky or you know I did they're about to take off we're just scheduling you get a cruise in transit can I ask you such a question you can we actually have we have five flights going on right now

[00:14:22] we have two hearts two livers and two lungs between Philadelphia Florida and Texas and one in New Jersey so it's pretty busy I like going on thankfully my team is late for my team is working very very hard

[00:14:36] I did send them a text right before the letter know that I'm going to be off the grid for the next hour or so and I leave everything in their capable hands and I'm privileged as I mentioned before it's all about

[00:14:45] it's all about the team is you going to you can put the trust in them they know that they're going to get that job done we're going to get back to team in a second but still just to I want to unpack these last two minutes

[00:14:57] I mean hearts livers lungs these are people these are humans that I mean let's just take on a minute to reflect on this these are people that person A person B person A departed person B is

[00:15:19] needs a heart they need it within this is obviously a very limited window that that heart must arrive by the hospital perhaps you could even just just talk about that I mean we're dealing with

[00:15:32] saving lives is an understatement this is it's a real thing yeah it's it's definitely a it's a bittersweet business because on one side on the donor side somebody passed their life has this complete and on the other side somebody gets a newly sunlight and there are so many

[00:15:53] moving parts they need to make that happen we're just a small part of it believe it or not we're just the transportation but there are teams you're talking about dozens of people that work on each

[00:16:04] side on the donor side and the recipient side and sometimes it's a local recovery where you are able to drive there but most of the times it ends up becoming a flight and it could be anywhere from

[00:16:14] 45 minutes up to about 2 hours and 45 minutes generally is what we do because as you mentioned before the heart and the lungs only have a limited amount of time to get to be out the

[00:16:24] liver is too but the liver is going to be a little longer but what you're dealing with four hours I mean so when that heart when that what they call cross clamp and that life ends for one

[00:16:33] they have only about four hours to get that to the next destination it has to be transplanted then so while the surgery going on on the donor side this is surgery going on at a recipient side

[00:16:44] the recipient is being praised not pest on ECMO which is a heart lung machine as they are hard that doesn't work well as being removed and their lungs and another one is being transplanted so

[00:16:53] it's very very better sweet and sometimes seems almost work as as as planned sometimes it don't or something I'm just going to donor the recipient and the recipient is just waiting

[00:17:02] to get that hard and something happens on a donor side and they can't get it there are a lot of ups and there are a lot of downs and a lot of challenges and it's just amazing that we're

[00:17:11] able to play just a small part in this mission of saving lives. It's very humble of you to say a small part a a small but critical very very critical part before you mentioned about teams

[00:17:28] I mean how much could be said about it and and and and and and and whatever is said is just not enough but perhaps you can elaborate it especially in what you do like you mentioned their pilots

[00:17:45] there's a flight there's and then there are teams before it even gets let's see if you deal with an organ just so many people involved and then you have your team that has to

[00:17:58] or that has to orchestrate and organize that window of opportunity that one, two, three hours from from when they're in touch with you and then from from car auto transportation and then from

[00:18:12] air transport and then back to auto transportation getting to the hospital you know talk talk about the team talk about the role of the team though what we call what our flight coordinates have so many

[00:18:25] there's so many different moving parts so understand a request comes in right a request comes into say that there's going to be an operator who set up for four hours or six hours or eight hours from

[00:18:36] we have to source aircraft we have to find out who the passengers are going sometimes there are weight issues I mean we have to calculate the weight of the passengers the weight of the equipment

[00:18:47] that's coming along we have to calculate the flight times and how much time the actual pilots having their day as we've mentioned I believe in past shows that pilots are only a lot of work

[00:18:56] 14 hours we have a shift that's actually going on right now just so you know I'm going to talk about it okay we have a shift that's going on in a procure it's going to take place in Florida

[00:19:06] the team is flying out of Philadelphia the aircraft is coming from Pittsburgh okay keep in mind 14 hours okay so the plane that's to activate two pilots okay two hours is there prep time for that

[00:19:20] now they have to reposition into Philadelphia they have to pick up that team our team takes care of or you know booking the aircraft setting up catering for them now they have to fly to Florida

[00:19:31] that trip to Florida is about two and a half hours then from there we have to calculate the drive time to that donor center from the donor center now they have a four to five or six hour operating room

[00:19:41] they have to procure that hard after that hard gets picked up it's actually being dropped off in Florida they'll Florida set up plane that's the flight of Florida they'll keep a mind the team is

[00:19:50] going to order a fresh catering for them they've been out for now four hours sitting on a procurement they have to fly that team to fall Florida they'll the hard is going to be dropped off at some hospital

[00:20:01] I think about 30 minutes away from there and then they have to fly back and we have to do that all within that 14 hour window now there are sometimes it can be delayed and it's very possible they

[00:20:11] will be at the late and after is it delayed we have to figure out how to get another plane or another set up pilots to come out and get them those are the moving pieces that our teams have to take care of

[00:20:21] they watch that clock every single step of the way but those are the challenges and transplant that's what it is you know if as expression goes oh if it only were a game you know like a type of thing

[00:20:34] like you know it does clock management and this moving parts but you know have a person as you know when we grew up you know with our kids you know you could just put in another quarter

[00:20:44] and I'll play the game again if it didn't work out you know here this is this is life does not a game there's no joke matter this is real so like you must have a great team in order

[00:20:55] to ensure that all the moving parts work as perfectly as humanly possible absolutely correct and that's it we and we take a lot of time I mean I can't tell you how many resumes we go through

[00:21:06] before we'll find somebody and you know it's interesting I'm in the business for 10 years if I would have tell you that I have the least experience of anybody on my team you know

[00:21:18] that I would not believe that I know you've said on the show I still find that hard to believe I'm telling you I will tell you that on our team I have the least amount of actual experience

[00:21:29] I mean if you want to the years in the industry there's nobody less than 10 years in the industry we have somebody who has 10 years we have somebody who has 20 years he's a commercial pilot

[00:21:38] as well he's literally 20 years in the business and we have one coordinator who's in the business for over she's actually a black coordinator she's in the business for over 30 years in this industry

[00:21:49] because it's something it just takes a while it is so much to learn and it's interesting to know that even the one who came in who has 30 years of experience didn't have a tremendous amount

[00:22:00] of experience in transplant so they all get educated to learn that part so they want to take other corporate aviation everything else like that and we train them we're training them all on the transplant part because that's all unique niche of this industry where everything has to happen

[00:22:13] very very very very quickly now sim this is an interesting question and it also goes back to your core beliefs and that is the importance of investing in others that's great and investing in

[00:22:30] others that's that's very very special but at the same time in order to grow you have to invest in yourself too kind of how does one make that happen when their whole life revolves around thinking about

[00:22:45] others investing in others but you can't lose sight of the fact that you have to be grounded yourself and investing yourself. I talk to people always and I say the one thing that nobody can ever take away

[00:22:57] from you is what you invest in yourself so even if somebody goes from one job to another job a one industry to another industry the skill set that you develop nobody can ever take away from you

[00:23:08] and that creates a tremendous sense of value I've mentioned this in past shows Warren Buffett who was tremendous mentor to many many people said that the one thing the one the one the ploma that he

[00:23:19] keeps up on as well is his daily Carnegie diploma for public speaking but there are many things that you can do and I did that myself by the way as I mentioned if you would just go back a mere

[00:23:29] 10 or 12 years there is nothing that you could have done though to ever have gotten me to be under show there's nothing I would have never done it by my sons by mid so I got up there I actually

[00:23:40] hired a speech writer I drink a lot of alcohol and I read it right off of sheet and I said this is terrible how am I going to run a business if I can't get up there and speak and I talk a course I

[00:23:52] took a friend of mine and I took a public speaking course and I'll be honest with you what was speaking course doesn't make you a well-explicator how I speak speaking course gives you some tools to say this is

[00:24:02] what I'm going to do and what I had said then and here's a confession was that after I finish my course that anyone who asked me to speak as long as I have that time to prepare I will get up and speak

[00:24:15] and I've spoken in front of schools and I've spoken of dinners and I spoke in conventions and I spoke in at seminars you name it as always to give me the time and I have to push myself

[00:24:25] after push myself out of my comfort zone and it's not always easy but I prepare and I understand that I want to try to share my message and it's about public speaking and it's about learning anything

[00:24:35] I learned about I learned Excel and I learned another language and anything you want to do you can build your skill set I started doing my calendar I count there's part of my skill set and everyone who comes in here

[00:24:46] who comes into our business knows that everything gets placed into my calendar if you want to set a meeting with me I see no problem I check my calendar that I ask them to please place it on my calendar

[00:24:56] everything in our business when we book an aircraft for our corporate clients we put it in their calendar so that they can take so it'll learn to them that there's a flight that they're

[00:25:07] going on that's in their calendar so that's something it's a skill set that we have and we try to we really try to say invest in ourselves because when we invest in ourselves we end up investing in

[00:25:19] NASA I gotta put you on the spot here and ask a rather interesting question what's harder to fly a jet a learning cell I just want to excel I'm trying so hard but it's great that's a great question

[00:25:34] they tell you are fascinating stories it's gonna take a whole minute but I think it's one of the greatest story I'm gonna throw a couple of my friends under the bus through this one hey ready ready

[00:25:43] I have a friend his name is Kevin Frish Kevin Frish is a CEO of a company called very very large credit card processing at the Technology Company Kevin told me this

[00:25:54] story like about a year a year and a half ago I told him it's the greatest story ever Kevin, probably about 15 years ago was trying to get it to business and he reached out to our

[00:26:05] friend of his friend named Yahoo Mincia who meant says an organization called Ura right Ura that famous jingle cars for kids right the voted by the way then the number one most

[00:26:15] in a knowing jingle of all times was 1877 cars or kids just you know quick note Kevin Frish wrote that jingle okay wow yeah anybody sees him don't mention it but I'm letting you know

[00:26:28] that Kevin Frish wrote that jingle but Kevin was looking for a job so Kevin approaches Yahoo who is his best friend and says Yahoo I want a job yeah I was says of course come down to my

[00:26:38] office they set up a time whatever it was to a clock and they have to noon Kevin comes down to Yahoo and he sits for an interview knowing that he has the job right Yahoo is his best friend

[00:26:47] he's gonna be the job right you're walking in and Yahoo sits down with him he says quick question how many words can you type a minute Kevin says type what do you type he said I mean if the

[00:26:59] word is A or I I could probably have taught a lot of them but I can't type so so I kid you not Yahoo Mincia reaches down into his joy it is going back like over 15 years ago he reaches into his

[00:27:10] joy and he takes out a CD and he hands his best friend Kevin Frish and he says come back to me when you know how to type Kevin says what I do with the CD says well put it into a computer and

[00:27:22] you're gonna take this type of course Kevin says I don't have a computer so he's so Yahoo says you can go downstairs by the wheeler and you can use any computer that you want and come back

[00:27:33] when you know how to type okay Kevin comes back 24 hours later and says I know how to type and I will tell you that Kevin Frish types 85 words per minute okay his business has grown so

[00:27:52] much because you can do that Kevin can answer 75 emails in one hour Kevin doesn't send responses when somebody sends an email of TY for thank you or K for okay Kevin writes one two and three

[00:28:06] paragraph emails he communicates so effectively to others and he demands the same of his company every day I three a clock in bank quest everybody sits for 30 minutes and they type and because they're able to type so quickly they can communicate effectively and I have no doubt

[00:28:25] that Kevin in this part of Kevin's success is because Yahoo men's believed in him and Yahoo men's didn't want to just say hey I'm your friend that I'm going to give you a job he said

[00:28:36] I want to invest in yourself learn how to type and learn how to communicate and you're going to be extremely successful isn't that a great story that incredible incredible and in fact I mean

[00:28:50] you really touched on it I wanted to make sure during the since we were touched on getting past your comfort zone if there's something that brings that to life that's it and bringing you know getting past your comfort zone and that's so important maybe we can still just

[00:29:03] hold on to that concept about getting out of people in life in general you're comfortable you're sad great you know it's and getting out of comfort zone is uncomfortable how important is it to get comfortable with the uncomfortable well there's actually many books that are written

[00:29:21] about that and one of the when I actually style tell you this when I started my business and that's why you got to spend so much time with Kevin and fresh when I started my business back in 2014

[00:29:32] 1516 I had zero income coming in it there was no I had no money and had another friend he started my his name is Bernard Warman who believed in me he's the one who actually hired my business coach

[00:29:41] he set me up with Kevin he said I wanted to go down there and Kevin told me how to make coal calls he would sit I would sit in his office and he would take out his phone he would say start calling

[00:29:51] them start calling them and it was frustrating because I needed to be able to supplement my business so he said why don't you sell credit card processing and I did and for six months I didn't make one

[00:30:04] and I worked and I worked in Kevin said your planting seeds don't forget it takes time your planting seeds you're watering it one day you're gonna thank me for it and I thank him every single

[00:30:17] because until this day eight years later I still get a monthly check from that from that business and everyone's in a while I got a new account that comes in but those are from there I will tell you

[00:30:29] I make what would be considered a very nice living just from that check that I get every single month because Kevin believed in me too but he made me get past my comfort zone he gave me a book

[00:30:42] it was called Go for the note that's what it is don't care if don't get embarrassed and don't get insulted if somebody tells you no such an important mindset right no because we're getting

[00:30:52] insulted you know it doesn't get insulted is rarely is yes rarely you have to go never go to an airport you've got a mall and they just somehow convince you that you should buy these creams for the

[00:31:04] Dead Sea and everything else and they don't care you're like no I don't want them to know you don't understand you have bags under your eyes you want to know sleepy on day low you want drink

[00:31:13] and so it's okay if you want drink is not well you like no I don't want it they know it happens and you swipe our credit card and we buy it because they couldn't care less and they're not

[00:31:23] in self and if you tell them no and I reached out to some of my best friends thinking of course they're gonna sign up with me whether it's credit card processing or jet and they don't just go

[00:31:32] for that no because every note that you go for just gets you a little closer to the yes now sim actually it was probably around a year ago from this interview you were interviewed

[00:31:45] you were on the stage not interview you were on the stage of TEDx I believe it was around 40 minutes from Cleveland or Ohio on a era of Shabbis I remember because you just made it there

[00:31:57] for Shabbis after your presentation in what's a beachwood or somewhere along the 271 could you talk about that experience and the preparation that goes into giving a TEDx yeah so uh

[00:32:13] it was actually a approach I was approached the I guess about a year and a half ago by the TED or TEDx platform saying that they wanted me to share my message they had seen me on various shows

[00:32:23] including yours and they said that they believe I have a message that I can share what others I knew nothing about the TEDx platform all I knew is that they let me know that about four weeks from

[00:32:32] that day I was I was invited to a platform that would be able to address my my purpose be able to address the topic of what I believe of the message that I can share with others it was called how to

[00:32:45] uncover your purpose in life-starkest moments so they told me that I have to go to a place called Mayfield, Ohio and as I mentioned before my comfort zone and sometimes you want to see no and it's

[00:32:56] so easy to see no my mentor Steve Zach and would always tell me it's so easy to say no find the reason to say yes and they invited me to come down was a Friday afternoon at 7pm I was like okay that's

[00:33:08] my way out I said it's Friday there's no way I can come at seven o'clock but I checked at what time sunset was sunset that I was at 824 we calculated the timing and I said if I'm the first to speak

[00:33:19] I'm happy I'll take it out I might be able to get out on time but now I had four weeks to prepare I will tell you that they suggest that you allocate at least three to six months to prepare for

[00:33:30] TEDx talk but I didn't have that time so I had to draft a speech so I went online and I google to find somebody who could help me prepare a TEDx talk and I got there we had our first session set up

[00:33:40] and we did a zoo session and the person got on the other side and said okay start your speech I said I don't have a speech aren't you gonna write the speeches is no you have to

[00:33:49] write your speech so I said I'll be back to you in two weeks and I took two weeks and I wrote my speech an interesting thing about TEDx about the TEDx platform is they stopped his six years ago

[00:33:59] there's no teleprompters so all like presidents and others who get up to speak is no teleprompters and you have 18 minutes to get your message across and let me tell you something I was really nervous

[00:34:10] and I was really stressed and but I said I'm going to get through it and I prepared my speech and I prepared a slide showing I got out there because I wanted to share my message of why I do

[00:34:19] what I do and that was my start of my introduction in I 11 and it went to my meeting of Steve Zachime and my getting introduced to Camp Simcha and being able to take children all over the world

[00:34:31] that ultimately being able to save lives through transplant and that was the benefit that I got by going out in this TEDx platform. Let me ask you that that Chavez did you like really sleep

[00:34:43] you know enjoy that rest at Chavez yeah it really was it was it was four weeks of absolute nerves every single morning I wanted a back out of it and I said we're not backing out

[00:34:54] you're going to give that speech I was in I was at a conference actually the the day before I had to fly from from Colorado down to Cleveland but thankfully I was just there a brother alone

[00:35:04] Cleveland so I was able to spend a week and over there but it was a tremendous relief once that was over but I will tell you that I got comments almost every single day about people who are able to go

[00:35:14] and they see my message and that's what I chose to share with them and they you know it's just amazing it was just a tremendous opportunity and if anybody ever gets it jump at it even even a

[00:35:24] double pulls you out of your comfort zone give a TEDx talk about what you do you know we have choices in life of what we want to do right that's what we do and life's not easy life's actually very

[00:35:35] difficult at times and sometimes you can parla put out the wall and say we just want everything to go away no there's a story told about two sons who are born to an alcoholic father right once

[00:35:46] struggles to his life as a drunk and the other becomes successful sober businessman and and after both being as the same question right why are you the way you are right and they both answer

[00:35:58] with the same with they both give the same answer because my dad was an alcoholic so we have choices in life of what we want to do we can either be a survivor or we can be a victim we can be a warrior

[00:36:13] or not it's really up to us so what we do with every circumstance that gets thrown at us we can either say you know what I'm going to make the best of this or I won't such great perspective

[00:36:26] an interesting question about public speaking do you find that if let's say someone takes a public speaking course it will also help them in life in general the reason why I'm asking that is

[00:36:37] because you know to a big degree you you brought this up a lot of interaction today is not in person of course you know there there is you know and and and this tremendous value to that but there's

[00:36:49] a lot of zoom interactions and phone calls it does a public speaking course help beyond being able to get up by the by a podium public speaking could be two people public speaking could be hundreds of

[00:37:04] people it doesn't really matter you need to be comfortable in getting your message out to others if you're going to be nervous and you can't relay exactly what you do in your business if you can't

[00:37:14] give your letter your elevator pitch because you're shy and you can't get your message out you're not gonna have the amount of success that you would have otherwise right we mentioned war on

[00:37:23] buffet before war on buffet says that if you invest in yourself and you're able to communicate effectively both both orally and in written form then you will increase your worth by greater than 50

[00:37:36] percent I have no doubt that that's absolutely true if I was able to present to a hospital system to a corporate executive to a to an aircraft operator what we do I wouldn't be a business

[00:37:49] and it definitely wouldn't be where we are today and you as well just imagine if you can get up there in communicate you'd be doing something else you would be sitting go up behind a microphone

[00:37:58] it's in let's talk about giving back something that is so near and dear to your heart what does it mean that everyone really has the ability and some capacity

[00:38:13] to give back to the world at large door so I mentioned this in my TEDx talk and I'll share it here we don't know where we stand on this bridge called life right life is short whether we're 30

[00:38:29] 40 50 some people live 200 but at the end of our days I don't think you've ever seen a with a you all behind it I don't think you've ever seen you know they're making a bigger

[00:38:41] whole in the ground because they want to put more things in there we take nothing with us the only thing we take are good deeds those that we're able to do for others and in every industry

[00:38:51] and in every business and everything that people do they can always find some of them are able to give back thankfully we have such opportunities out there and so many people give whether it's their money whether it's their time so many organizations out there had sala have very

[00:39:06] I'm sharing it you name it so many people just want to be able to help how many bigger whole organizations all over the world how many philanthropists how many people give up their

[00:39:16] money and they give up their time and they share it because they want to give to others and I don't believe anybody will ever lose money by giving money or anybody will lose time by giving

[00:39:27] if it's important to you you'll do with help others I have the tremendous privilege to be involved in many organizations including開life line at Camp Simpsons special Children's Center this is my 15th year volunteering as a paramedic in Camp Simpsons I'm involved in any

[00:39:43] program that I can try to get into I've never found that because I volunteered my time for something that took away from something else I mean it's so so special hearing this I you know this is

[00:39:58] a little bit similar to what you're discussing with this I'm going to ask this question as it relates to business I could be it could even be the you mentioned this on the stage at TEDx

[00:40:08] quote take care of clients and they will take care of you yeah so I didn't mention it actually this I don't remember that in the speech but it but it's the absolute truth you know I I'm a

[00:40:22] basic guy basic educational double does a home run coming once in a while absolutely our clients appreciate transparency our clients appreciate honesty you know they say the best lives the truth right and there are many challenges and in every industry and every business that we have

[00:40:39] but when you're straight up with your clients and you put all your cards in on the table and you show them high we're here for you we're here to support you and sometimes there are hiccups

[00:40:48] and every industry and it's definitely hiccups in the aviation industry whether it's a delay or whether it's weather or what's our mechanical some things are in our control most things

[00:40:57] are not in our control but if you put your cars down you say hey just know that I'm here for you I will tell you the most initiatives that we have that we set up for others is we will have coordinator

[00:41:08] sitting there you know I myself I'll be up a five o'clock in the morning at nine o'clock in the morning I'm at airport I travel all over the place because I want to let our clients know that

[00:41:16] we're there for you with their support you and we appreciate you as a client that's the most important thing I believe they all it's not always about price I think the most of the time just not about price

[00:41:26] they want to know that you're committed to them they want to know that you're loyal to them both on our clients and our vendors we thank every single person after our trip every time an

[00:41:34] invoice goes out to a client there's a thank you for allowing us to provide services to you we think the vendors so we're sending some of those very very large wires to large payments we

[00:41:45] see thank you so much for taking the trip because we recognize that we need every single part of the business to work seamlessly not if everybody's able to work together now sim there's a big question here let's talk big picture endgame you usually tell clients to tell

[00:42:02] you where they want to go not which airport why is vision more important than the details because when somebody's in business they understand their part of the business and we understand

[00:42:17] our part of the business so sometimes they might say hey I need a flying to Newark because I need to go to a meeting that might be an hour away they don't realize that there are thousands of

[00:42:27] private airports around the country okay that they can fly into that we can see them tremendous amounts of time so we tell them you let us know where you need to be and we'll set up your day for you

[00:42:38] we'll find the closest airport we'll find your ground transportation we'll get your catering set up you focus on your business and we'll focus on our business and together we'll do some great

[00:42:49] things together by the way I'm just like fascinating yeah like we know in the New York metropolitan area so of course there's Newark JFK LaGuardia but then in your world you might be looking at I don't

[00:43:05] know 30 20 30 airports you're like oh Tito Barrel right and these other you know it might seem like these little airports to you those are that's day in day out work no right you have Tito Barrel

[00:43:18] and you have Maris town and you have farming day out and you have white planes and you have MacArthur airport and then in New Jersey you have Mama Theraport and Trenton Airport and Atlantic City Airport

[00:43:27] and Tom and Ocean Ocean for all those cool MJX there's so many airports all over the place that people don't even realize Sussex Airport and middle sex airport so many airports out there

[00:43:40] so you're not on our business but it's every business that way right just like somebody is not going to say tell somebody in the trucking and the warehouse in business where they should bring

[00:43:49] their truck from because they're going to set that up any industry that you're in make sure you really understand your industry know everything about your industry become an expert in your industry they'll make a huge difference to you when you become that expert you understand that's a

[00:44:03] tremendous sense of value that you can provide for a client even if your price might be a little higher but if you can simplify their life and you can help them improve your business that's where your

[00:44:14] value is so we have only a couple of minutes left before I get to my final questions what is the best way that people could find that more information about the array of services that you offer

[00:44:28] they can go to powerflight.arrow urgentfice.com and we're available on most social media platforms including LinkedIn Instagram Facebook today so many people think networking is making a phone call or jumping on a zoom meeting or sending emails what is networking that big word networking mean to you.

[00:44:50] Business is challenging you know sometimes people have a vendor that they're using for so many years or they have clients that they're working on for so long and one thing we tell people everything

[00:45:00] that we do especially in our industry is extremely confidential so we're not telling people who are clients are and they're not taking pictures of themselves on planes and we're not telling people who

[00:45:10] our vendors are but one thing that we do is our clients and we say listen the one thing you can do for us is if you can if you're happy with our services find somebody else in your industry that

[00:45:20] you may be able to help us and we do the same for them by the way we've had clients that we found that we have nothing to do we're nothing to help care we don't think we're real estate but if we

[00:45:29] have something that can benefit them well literally make that connection asking for nothing in return we really don't want anything in return we want to be able to help them there are many people

[00:45:38] to do that I'm a very, very close friend he's an healthcare industry and he spends probably half of his time half of his day every single day helping others in the business and he's become

[00:45:48] so successful because he helps others because he's honest and he's transparent and he wants people to succeed and what people believe that you want somebody to want you want someone else to succeed they're going to help you succeed as well.

[00:46:03] So if we had to boil down one key area of your business it's time I mean we discussed that earlier in the show and that's what you you somehow invent time for others I'm therefore going

[00:46:20] to turn to you and say sit with the pressures of time and the amount of time that you free of for people what are some tips that you some shame could share on time management.

[00:46:35] Wow so first I tell people don't chase money we need money right any money or it doesn't arrive but chase your dream and chase your passion and find something that means something special

[00:46:46] to you and I think if you do that and you become the absolute best in your industry know everything about your business I don't know if you ever watch some of these shows where they ask these experts

[00:46:56] I always question like what makes him an expert what makes somebody an expert and I think what makes somebody an expert is somebody who not only bullies in their craft but somebody who holds their craft

[00:47:08] they know everything about that then when you speak to them you're like wow there are an expert there's no expert of course that you can take but if you hone your craft then you believe in yourself

[00:47:18] and you're prepared to go ahead and share that message with others then people will believe in you and you'll be able to continue to do that that's what I try to do. I invest in myself

[00:47:29] I believe in myself and I share our message with others. A very special thank you to Sim Shane CEO of Paraflight what's the website? Paraflight that arrow paraply that AERO CEO and founder of Paraflight Aviation and urgent flights.com for sharing some incredible

[00:47:50] perspective here on this edition of Mind Your Business. Thank you Sim. Thank you. Pleasure being here at your stock. As always thank you for joining me on this edition of Mind Your Business please subscribe to the channel so you'll automatically be informed

[00:48:08] when the next episode goes live and in the description box you will see the link to Sims TEDx Show see you in the next episode.